Website Features
Unlimited Support
VetMatrix is extremely passionate on customer support! Our team of dedicated, in house Customer Support Coaches (CSC's) are extremely knowledgeable of not only VetMatrix technology, but the web in general. Customer Support Coaches are experts in their field, with an average of 4 years professional experience and many more years of web geek experience, our CSC's are eager to help our clients leverage their website to its fullest.
We take our customer support seriously, our department mission statement reads: "Our commitment is to build team relationships though an approachable attitude, and empower our clients to grow a winning internet presence." This means we guide VetMatrix clients on a myriad of topics including new content formatting, image insertion, new content development, email assistance, search engine optimization and much more. Throughout the way, our staff is committed to having a positive attitude, provide well thought out answers, and a commitment to patiently educate clients.
VetMatrix support staff are available Monday through Friday 7:30a to 4:00p PST, however, the VetMatrix support network (iSupport) is available 24/7. iSupport, our online support website, contains detailed explanations and videos on how to use the tools of your website. In addition iSupport allows support ticket requests which categorize and time stamps every request made. These tickets provide excellent tracking capability of any website modification, and ensures quality, efficiency, and accountability of the work we do. iSupport can be accessed at iMatrixSupport.com
VetMatrix support coaches are also equipped with the latest tools to help support our client base. Each CSC is equipped with a high powered workstation running Windows Vista Business. Dual 24" HD Monitors provide a vast canvas for multiple windows browsing. GoToMyPC™ and other remote PC tools are used to quickly access client computers and view what our clients see. And of course a full compliment of Adobe and Microsoft software provide powerful tools to get digital work done quickly and professionally.
To Get Started, Call800.462.8749
LIVE CHAT Click to chat with one of our website consultants.
"We love the new site! Even clients comment on how they like it! Customer support is so friendly and has been so helpful every time I've needed them!"
Fitchburg Veterinary Hospital
Madison, WI
"From billing to tech support, your company is a pleasure to work with! You did a real service to our hospital. We are so pleased with the results!"
West Ridge Animal Hospital
Topeka, KS
"Not only do our current clients love this site, but we have generated so many new clients just from them finding us online."
Gully Animal Hospital
Arlington, TX
"I highly recommend VetMatrix for your website design and implementation. You will be very happy with a fantastic website..."
Arlington Animal Hospital, Inc.
Riverside, CA
"Imatrix has made it so easy to create a great website. They are also always there when you have any questions..."
Atwood Animal Hospital
Cranston, RI
"We are so glad that we chose VetMatrix. Any time we have to change or add to the site, we get a prompt response."
West Allis Veterinary Clinic
West Allis, WI
"VetMatrix met the timeline for construction of the website and have been very helpful making changes as our hospital adds services and staff."
Waterhouse Animal Hospital
Fresno, CA
"The technical support department has been great and they have been able to address ACC's concerns in a timely manner!"
Animal Care Clinic
Lexington, KY
"This is Dr. Chris Rispoli From Gentle Care Animal Hospital and I just wanted to tell you how pleased I am with the new website..."
Gentle Care Animal Hospital
Edmond, OK